Return & Refund Policy
Effective Date: October 3, 2024
1. Return Eligibility
We want you to be completely satisfied with your JingVita purchase. Our herbal wellness products are carefully crafted to support your health journey. Due to the nature of our products, please review the following return guidelines:
1.1 Eligible for Return
- Unopened, unused products in original packaging within 30 days of delivery
- Defective or damaged items (must report within 7 days of receipt)
- Incorrect items received
1.2 Not Eligible for Return
- Opened or used herbal patches, balms, or soak products
- Partial used bath packs or foot soak products
- Products without original packaging
- Items purchased more than 30 days ago
2. Return Process
2.1 Requesting a Return
To initiate a return, please contact our customer service team:
- Email: yongruiwan@163.com
- Include your order number and reason for return
- We will respond within 24 hours with return instructions
2.2 Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- JingVita is not responsible for lost return packages
2.3 Return Address
Upon approval, we will provide you with the appropriate return address based on your location.
3. Refund Process
3.1 Refund Timeline
- Refund Processing: 5-7 business days after we receive and inspect your return
- Credit Card Refunds: 1-2 billing cycles depending on your bank
- PayPal Refunds: 3-5 business days
3.2 Refund Amount
- Full product price refund for eligible items
- Original shipping costs are non-refundable
- Return shipping costs are customer's responsibility
3.3 Exchanges
We currently do not offer direct exchanges. Please return your item for a refund and place a new order.
4. Damaged or Defective Products
4.1 Reporting Issues
If you receive a damaged or defective product:
- Contact us within 7 days of delivery
- Provide photos of the damaged product and packaging
- Include your order number
4.2 Resolution Options
- Full refund including shipping costs
- Replacement product (if available)
- Store credit with bonus points
5. International Returns
5.1 Customs and Duties
- Return shipping may be subject to customs fees
- JingVita is not responsible for these additional costs
- Original customs fees and duties are non-refundable
5.2 Restricted Items
Some countries may have restrictions on returning herbal products. Please check your local regulations before shipping returns.
6. Special Considerations for Herbal Products
Due to the nature of our wellness products:
6.1 Safety and Hygiene
- Opened herbal patches cannot be returned for health and safety reasons
- Used bath products cannot be resold or redistributed
- We must dispose of returned herbal products that breach hygiene standards
6.2 Product Effectiveness
- Individual results may vary with herbal wellness products
- Differences in personal experience are not grounds for return
- Please consult product descriptions and usage guidelines before purchasing
7. Cancellations
7.1 Order Cancellation
- Orders can be cancelled within 2 hours of placement
- Contact us immediately at yongruiwan@163.com
- Orders already shipped cannot be cancelled
8. Store Credit
8.1 JingVita Credit
- We may offer store credit as an alternative to refund
- Credit never expires
- Can be used for future purchases on Jingvita.com
9. Contact Information
For return-related questions or concerns:
Customer Service Email: yongruiwan@163.com
Response Time: Within 24 hours on business days
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
10. Policy Updates
We reserve the right to update this return policy at any time. Changes will be posted on this page with an updated effective date.